Fuerza de Trabajo

This service is intended to help anyone with every day basis issues regarding viruses, spyware and/or slow computer problems among many others. Expensive less remote solution “On demand”, If you have DSL connection we can use a secure remote access tool to solve any of your problems, to advise you and to provide preventive maintenance as well – “all in the same session”- . We can speak in your own terms and lead you to the next level without frustration in either English or Spanish.

With our contact center strategically located in Mexico City, Fuerza de Trabajo specializes in providing innovative, high-quality outsourced customer care solutions and tech support to a broad range of small, mid-size business and independent professionals.

Fuerza de Trabajo began operations in 2000, delivering technical support to retail customers and helpdesk solutions to corporate clients inside the US, but hired by a third party Mexican Outsourcing Company. In May of 2006, a group of high profile tech support agents made an investment in facilities, technology and expertise that resulted in a new business as their own service community. This service organization quickly broadened its client-base to include telecommunications companies and Internet service providers. It also began to support client-based customer service and sales initiatives. Professional services and contact application solutions capabilities evolved and were soon added Fuerza de Trabajo’s service offering to create a comprehensive customer care solutions value proposition.

In July 2006 joined forces with a larger group of experienced agents in all kind of campaigns and created 150 positions, distributed to provide tech support and customer care services for two of the larger communications and internet companies of the US. The alliance gave U.S. companies the opportunity to take advantage of our near-shore alternative with strong bilingual capabilities and a deep understanding of both U.S. and Hispanic cultures. Simultaneously, Latin American companies like ours, were given with the opportunity to offer a neighbor contact center consulting and application solutions. Fuerza de Trabajo is positioned for significant growth over the next 3 years in voice, chat, e-mail and self-service applications. We expect to grow to approximately 2000 agents within the next 3 years by approaching new markets overseas especially inside of the UK and the Spain niche of business. Fuerza de Trabajo is also currently evaluating new contact campaigns in Argentina (Cordoba and Buenos Aires) and Chile (Santiago). These locations will provide us with a pool of customers with specific needs, cultural proximity to México and competitive pricing. With all of this additional capacity, we are well positioned to serve you with your either Hispanic or English speaking consumers. We are also aggressively expanding our at-home agent program and expect future growth to be concentrated in at-home programs. With our at-home agent program, we will provide high-quality, price competitive solutions for high-touch support programs to all, but specially to a small business and independent professionals.