Mike Klein

I am an expert in developing and implementing best practices for client interaction, technical responses, sales, and services for products. I have developed processes and procedures for integrating Inside Sales with cross functional groups such as Marketing, Product Management, Field Sales and Channels. I have developed and metrics to measure growth and performance of the department.

Through my process change analysis, I increase the effectiveness of staff and tools by recognizing opportunities for development and by proactively creating or selecting new systems and structures.

Certified in Solution Selling Certified in Situational Sales Negotiation Dale Carnegie Graduate Instructor Effective leader, team builder, communicator, planner, organizer, master negotiator. Innovator, overcome obstacles, break belief barriers, creative, decisive, judgment.

20 years of sales, sales management, hiring, training, setting, forecasting and achieving goals.