The New “Auto Charge” Feature

The Auto-Charge feature has been added to address advisors’ concern that they are not feeling comfortable to stop their client at the middle of a session in order to start charging them.

How it works: Upon starting a chat, the client sees a three minutes countdown of free introduction time:

When the time is up and the countdown reaches zero, an automatic request for charge is issued for the client:

The Advisor sees the Free Introduction counter as well, and at any point during the introductory period may click the [extend] link to reset the counter so that a fresh three minutes of free time are granted:

As of today, this feature is deployed and there is no need to take any special action in order to activate it.